In case you’re like me and managed to miss this announcement, on January 19th of this year Lovehoney changed their famous returns policy.
Since Lovehoney was founded in 2002 they’ve had possibly the most generous returns policy in all of retail, a 365 day no-quibble guarantee to refund or replace any purchase for any reason, up to 1 year after the initial transaction.
This was a revolutionary policy, and a big part of why I’ve been recommending Lovehoney to people for years. Even with all the reviews in the world you never know if a toy is actually going to work for you, so the beauty of the policy is that you could try out a product in the safe knowledge that you wouldn’t end up losing out.
Sadly now that policy has gone, and been replaced by a more standard one. Fear not though, for any items purchased before January 19th 2018 the old policy is still in effect, so there’s still time to take advantage of it should you need to for any reason.
The new returns policy is far more restrictive and offers:
- A full refund on products which are unopened and unused, up to 30 days after purchase.
- A one year guarantee to replace any faulty items.
- The option to swap a used toy for another of similar value within 30 days from purchase.
I think it’s a real shame that this happened, but I guess things like this couldn’t last forever. Make sure you’re aware before splashing out in any upcoming sales.